Patient Services Representative - Pediatrics - Queens
Full-Time Patient Services Representative - Pediatrics - QueensReports To:
Unit Manager136-26 37th AvenueFlushing, New York, 11354United States
Responsibilities:
Ensure a welcoming, attentive, positive and confidential patient experience from the first encounter, whether it is by phone or in-person Remain well-informed about the Health Center to orient patients and families to the Health Center's services, and promote services and benefits as appropriate Monitor incoming patients and the waiting area to assess patient needs and wait times, assisting as needed Ensure reception and waiting area neat and tidy at all times Complete and update patient registration in a timely and courteous manner Interview and register new patients, accurately and completely Provide patients/families with information about Patient's Bill of Rights, Notice of Privacy Practices and other policies and procedures Verify insurance eligibility and address insurance questions and concerns Perform sliding fee scale assessment and determine fee charges for self-pay and underinsured patients Optimize provider schedules and patient satisfaction with efficient scheduling Effective teamwork, communication and collaboration as part of practice-wide care team Direct phone calls/inquires to appropriate department/personnel and/or take phone messages Work closely with clinical team to ensure smooth patient workflow, including assistance with check-out and referral management as needed Demonstrate curiosity and understanding of process workflows, healthcare team needs, and patient experience Maintain a cooperative relationship among health care teams by communicating information; responding to requests; building rapport and participating in team problem-solving Adapt to changes in practice operations, workflows and patient needs as they emerge Perform other unit specific duties as assigned Minimum
Qualifications:
High School Diploma and 2 years of work experience Associate's Degree preferred Bilingual in English/Chinese Reception or customer service experience preferred Typing or computer knowledge Excellent interpersonal skills, ability to work as part of an interdisciplinary team Good problem solving skills, inquisitive and interest in learning all aspects of the practice Compensation and
Benefits:
Salary:
$40,000.
00 - 45,000.
00 per year Medical insurance Employer-paid dental, disability and life insurance 403(b) retirement savings plan Flexible spending accounts for transit, parking, health and dependent care Paid time off (28 days for the first year of employment) Employee Assistance Program Tuition reimbursement for eligible employees, and The Health Center is qualified for Public Service Loan Forgiveness (PSLF) program Recommended Skills Assess Patient Needs Chinese Clinical Works Curiosity Customer Service English Estimated Salary: $20 to $28 per hour based on qualifications.
Unit Manager136-26 37th AvenueFlushing, New York, 11354United States
Responsibilities:
Ensure a welcoming, attentive, positive and confidential patient experience from the first encounter, whether it is by phone or in-person Remain well-informed about the Health Center to orient patients and families to the Health Center's services, and promote services and benefits as appropriate Monitor incoming patients and the waiting area to assess patient needs and wait times, assisting as needed Ensure reception and waiting area neat and tidy at all times Complete and update patient registration in a timely and courteous manner Interview and register new patients, accurately and completely Provide patients/families with information about Patient's Bill of Rights, Notice of Privacy Practices and other policies and procedures Verify insurance eligibility and address insurance questions and concerns Perform sliding fee scale assessment and determine fee charges for self-pay and underinsured patients Optimize provider schedules and patient satisfaction with efficient scheduling Effective teamwork, communication and collaboration as part of practice-wide care team Direct phone calls/inquires to appropriate department/personnel and/or take phone messages Work closely with clinical team to ensure smooth patient workflow, including assistance with check-out and referral management as needed Demonstrate curiosity and understanding of process workflows, healthcare team needs, and patient experience Maintain a cooperative relationship among health care teams by communicating information; responding to requests; building rapport and participating in team problem-solving Adapt to changes in practice operations, workflows and patient needs as they emerge Perform other unit specific duties as assigned Minimum
Qualifications:
High School Diploma and 2 years of work experience Associate's Degree preferred Bilingual in English/Chinese Reception or customer service experience preferred Typing or computer knowledge Excellent interpersonal skills, ability to work as part of an interdisciplinary team Good problem solving skills, inquisitive and interest in learning all aspects of the practice Compensation and
Benefits:
Salary:
$40,000.
00 - 45,000.
00 per year Medical insurance Employer-paid dental, disability and life insurance 403(b) retirement savings plan Flexible spending accounts for transit, parking, health and dependent care Paid time off (28 days for the first year of employment) Employee Assistance Program Tuition reimbursement for eligible employees, and The Health Center is qualified for Public Service Loan Forgiveness (PSLF) program Recommended Skills Assess Patient Needs Chinese Clinical Works Curiosity Customer Service English Estimated Salary: $20 to $28 per hour based on qualifications.
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