Program Support Specialist
Summary This position is located in the Department of Health and Human Services (DHHS), Food and Drug Administration (FDA), Office of Regulatory Affairs (ORA), Office of Regulatory Science (ORS).
The incumbent assists the laboratory director in the lab by analyzing daily operations, special projects, and data inquiries affecting laboratory operations.
Conducts administrative process improvement studies within the laboratory oriented to a specific science supported by the laboratory.
Responsibilities Represents the program in Agency meetings or as a member of working groups to advocate their policies and priorities concerning administrative or management areas.
Performs a variety of activities for the assigned organization relating to the preparation and coordination of documentation.
Plans, organizes, carries out, and evaluates special projects affecting the administration of programs in the laboratory.
Conducts studies at management request, researches sensitive issues, analyzes and presents findings, and recommends administrative strategies or changes.
Requirements Conditions of Employment Qualifications The position of Program Support Specialist falls under the 0301 occupational series.
To qualify for this position at grade GS-9, you must meet Time-in-Grade requirements by 11:
59 pm EST on 07/25/2023.
Time-in-Grade:
Any individual who is currently holding, or has held within the previous 52 weeks, a General Schedule position under non-temporary appointment in the competitive or excepted service, must meet time-in-grade requirements (must have served 52 weeks at the next lower grade or equivalent in the Federal service).
Time-in-grade requirements must be met by the closing date of this announcement.
For this vacancy, applicants must have held grade GS-07 or higher for at least one year to be eligible for the GS-09 grade level.
The grade must have been held in the Federal service but may have been in any occupation.
Minimum
Qualifications:
Specialized experience is experience that equipped the applicant with the particular knowledge, skills, and abilities to perform successfully the duties of the position, and that is typically in or related to the work of the position to be filled.
The specialized experience must demonstrate one year of full-time work experience, or the equivalent if part-time (for example, an employee working 20 hours per week for a 12-month period should be credited with 6 months of experience.
) Experience may have been obtained in either the federal service or its equivalent with state or local government, the private sector, or nongovernmental organizations.
GS-09:
You must have 1 year of specialized experience equivalent to at least the GS-07, in the Federal service, which includes:
Analyzing daily operations or special projects for an office; Assisting with administrative inquiries or requests for an office.
-OR- A Master's or equivalent graduate degree OR 2 full years of progressively higher level graduate education leading to such a degree or LL.
B.
or J.
D.
, if related -OR- A combination of specialized experience and education as described above that, when combined, equal 100% of the total requirement.
In accordance with Office of Personnel Management policy, federal employees are assumed to have gained experience by performing duties and responsibilities appropriate for their official series and grade level as described in their position description.
Experience that would not normally be part of the employee's position is creditable, however, when documented by satisfactory evidence, such as a signed memorandum from the employee's supervisor or an SF-50 or SF-52 documenting an official detail or other official assignment.
The documentation must indicate whether the duties were performed full time or, if part time, the percentage of times the other duties were performed.
It is expected that this documentation is included in the employee's official personnel record.
In order to receive credit for experience in your resume that is not within the official series and grade level of your official position, you must provide a copy of the appropriate documentation of such experience as indicated above.
If you are applying based on some other qualifying eligibility (i.
e.
you are not applying as a current Federal employee), you must meet the specific requirements of the eligibility you are claiming, and must have sufficient past experience to demonstrate that you are minimally qualified for this position.
See Unique Hiring Paths on USAJOBS for more information about various ways you may be eligible to apply! PHS Commissioned Corps Officers interested in performing the duties of this position within the Commissioned Corps may apply online to this announcement.
Candidates will be referred to (CC) personnel and not as candidates for conversion to a permanent career or career-conditional appointment.
NOTE:
It is your responsibility to ensure your responses and appropriate documentation is submitted prior to the closing date.
To verify your application is complete, log into your USAJOBS account, https:
//my.
usajobs.
gov/Account/Login, select the Application Status link and then select the More Information link for this position.
The Details page will display the status of your application, the documentation received and processed, and any correspondence the agency has sent related to this application.
IN DESCRIBING YOUR EXPERIENCE, PLEASE BE CLEAR AND SPECIFIC.
WE WILL NOT MAKE ASSUMPTIONS REGARDING YOUR EXPERIENCE.
Qualifications are based on breadth/level of experience.
In addition to describing duties performed, applicants must provide the exact dates of each period of employment (from MM/YY to MM/YY) and the number of hours worked per week if part time.
As qualification determinations cannot be made when resumes do not include the required information, failure to provide this information may result in disqualification.
Applicants are encouraged to use the USAJOBS Resume Builder to develop their federal resume.
Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.
g.
, Peace Corps, AmeriCorps) and other organizations (e.
g.
, professional; philanthropic; religious; spiritual; community, student, social).
Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment.
You will receive credit for all qualifying experience, including volunteer experience.
You must submit supporting documentation to verify your eligibility to apply for this vacancy.
For most applicants, an SF-50 will be required.
However, if you are applying as a Veteran, individual with a qualifying disability, or a displaced employee, you will be required to provide other supporting documents as applicable.
See the Required Documents section for details.
Be sure that any files you upload as supporting documentation are free of security or compression features which render such documents unreadable to our system.
Education TRANSCRIPTS:
Positions which are scientific or technical in nature often have very specific educational requirements.
You must submit an official transcript, unofficial transcript, or a list including courses, grades earned, completion dates, and quarter and semester hours earned.
If you are using education completed in foreign colleges or universities, see the Foreign Education section below for additional requirements.
Pay careful attention to the Qualifications and Education sections to identify vacancies where a transcript is required.
Even if you hold a similar position or are a current employee, you are not exempt from transcript requirements.
Electronic Transcript Caution:
If you have obtained your transcripts electronically, the file might contain security measures that could prevent our application system from reading the file.
Therefore, you should consider asking the institution to provide the file in a non-secured electronic format.
Alternatively, you could scan or take a photo of the printed copy of the transcript.
If your uploaded transcript cannot be read by our system, you may receive consideration and credit for the information we can access.
See the Application Manager Documentation for tips on submitting your paper-based documents.
FOREIGN EDUCATION Applicants using part, or all of their education completed outside of the U.
S.
to meet the qualification requirements, must have their foreign education evaluated by an accredited organization to ensure that the foreign education is comparable to education received in accredited educational institutions in the U.
S.
We will only accept the completed foreign credential evaluation.
To be acceptable, the foreign credential evaluation must include/describe at a minimum, the following information:
(1) The type of education received by the applicant; (2) The level of education in relation to the U.
S.
education system, and state that its comparability recommendations follow the general guidelines of the International Evaluation Standards Council; (3) The content of the applicant's educational program earned abroad, and the standard obtained; (4) The status of the awarding foreign school's recognition and legitimacy in its home country's education system; and (5) Any other information of interest such as what the evaluation service did to obtain this information, the qualifications of the evaluator, and any indications as to other problems such as forgery.
Note:
Some positions require the completion of specific courses or a specified number of credit hours.
Therefore, the foreign credential evaluation should provide information similar to that of an official transcript, to include a list of the courses taken, quarter and/or semester hours awarded, the cumulative grade point average (GPA), honors received, if any, date degree awarded.
Applicants can request an evaluation from a member organization of one of the two national associations of credential evaluation services listed below:
National Association of Credential Evaluation Services (NACES) Association of International Credentials Evaluators (AICE) Credential evaluations are not free, and applicants are responsible for the cost of the selected service.
For more information about this requirement, please visit the U.
S.
Department of Education website for Foreign Education Evaluation Additional Information For some advertisements, the Food& Drug Administration receives hundreds, even thousands, of applications from job-seekers.
Because of this high level of interest, FDA reserves the option of setting an application number limit.
When an application limit is set, USAJOBS will close the vacancy at 11:
59 pm Eastern Time on either:
(A) the day the limit is reached, -OR- (B) the pre-defined closing date of 07/25/2023, whichever comes first.
If the limit is reached before 11:
59 pm ET, all applications in excess of the limit will continue to be accepted until 11:
59 pm ET.
The application limit for this advertisement, if applicable, is:
100 For more information about announcement closing, see:
https:
//www.
usajobs.
gov/Help/faq/job-announcement/expiration/ ADDITIONAL CONDITIONS OF EMPLOYMENT THAT MAY BE REQUIRED Pre-employment physical:
No Drug testing:
No License:
No Mobility agreement:
No Immunization:
No Bargaining Unit:
No Incentives may be authorized; however, this is contingent upon funds availability.
If authorized, certain incentives will require you to sign a service agreement to remain in the Federal government for a period of up to 3 years.
Note:
This statement does not imply nor guarantee an incentive will be offered and paid.
Incentives include the following:
moving expenses, recruitment or relocation incentive; student loan repayment, superior qualifications appointment, creditable service for annual leave for prior non-federal work experience or prior uniformed military service, etc.
Special Appointing Authorities:
If you are applying to this announcement based a special eligibility, such as those for people with disabilities, veterans (or military spouses), or displaced employees under a career transition program, please pay careful attention to the Required Documents section for details on application requirements for each eligibility path, to include supporting document requirements.
All requirements must be met by the closing date of this announcement (07/25/2023 ); only education and experience gained by this date will be considered.
You must continue to meet all requirements throughout the entire hiring process.
This position may require financial disclosure reporting and will be subject to FDA's prohibited financial interest regulation.
If you are hired, you may be required to divest of certain financial interests.
You are advised to seek additional information on this requirement from the hiring official before accepting any job offers.
For more information please visit the FDA Ethics web page:
https:
//www.
fda.
gov/about-fda/jobs-and-training-fda/ethics.
All requirements must be met by the closing date of this announcement (07/25/2023).
You must continue to meet all requirements throughout the entire hiring process.
Recommended Skills Technical Support Desktop Support Computer Hardware Help Desk Support Microsoft Windows Xp Peripheral Estimated Salary: $20 to $28 per hour based on qualifications.
The incumbent assists the laboratory director in the lab by analyzing daily operations, special projects, and data inquiries affecting laboratory operations.
Conducts administrative process improvement studies within the laboratory oriented to a specific science supported by the laboratory.
Responsibilities Represents the program in Agency meetings or as a member of working groups to advocate their policies and priorities concerning administrative or management areas.
Performs a variety of activities for the assigned organization relating to the preparation and coordination of documentation.
Plans, organizes, carries out, and evaluates special projects affecting the administration of programs in the laboratory.
Conducts studies at management request, researches sensitive issues, analyzes and presents findings, and recommends administrative strategies or changes.
Requirements Conditions of Employment Qualifications The position of Program Support Specialist falls under the 0301 occupational series.
To qualify for this position at grade GS-9, you must meet Time-in-Grade requirements by 11:
59 pm EST on 07/25/2023.
Time-in-Grade:
Any individual who is currently holding, or has held within the previous 52 weeks, a General Schedule position under non-temporary appointment in the competitive or excepted service, must meet time-in-grade requirements (must have served 52 weeks at the next lower grade or equivalent in the Federal service).
Time-in-grade requirements must be met by the closing date of this announcement.
For this vacancy, applicants must have held grade GS-07 or higher for at least one year to be eligible for the GS-09 grade level.
The grade must have been held in the Federal service but may have been in any occupation.
Minimum
Qualifications:
Specialized experience is experience that equipped the applicant with the particular knowledge, skills, and abilities to perform successfully the duties of the position, and that is typically in or related to the work of the position to be filled.
The specialized experience must demonstrate one year of full-time work experience, or the equivalent if part-time (for example, an employee working 20 hours per week for a 12-month period should be credited with 6 months of experience.
) Experience may have been obtained in either the federal service or its equivalent with state or local government, the private sector, or nongovernmental organizations.
GS-09:
You must have 1 year of specialized experience equivalent to at least the GS-07, in the Federal service, which includes:
Analyzing daily operations or special projects for an office; Assisting with administrative inquiries or requests for an office.
-OR- A Master's or equivalent graduate degree OR 2 full years of progressively higher level graduate education leading to such a degree or LL.
B.
or J.
D.
, if related -OR- A combination of specialized experience and education as described above that, when combined, equal 100% of the total requirement.
In accordance with Office of Personnel Management policy, federal employees are assumed to have gained experience by performing duties and responsibilities appropriate for their official series and grade level as described in their position description.
Experience that would not normally be part of the employee's position is creditable, however, when documented by satisfactory evidence, such as a signed memorandum from the employee's supervisor or an SF-50 or SF-52 documenting an official detail or other official assignment.
The documentation must indicate whether the duties were performed full time or, if part time, the percentage of times the other duties were performed.
It is expected that this documentation is included in the employee's official personnel record.
In order to receive credit for experience in your resume that is not within the official series and grade level of your official position, you must provide a copy of the appropriate documentation of such experience as indicated above.
If you are applying based on some other qualifying eligibility (i.
e.
you are not applying as a current Federal employee), you must meet the specific requirements of the eligibility you are claiming, and must have sufficient past experience to demonstrate that you are minimally qualified for this position.
See Unique Hiring Paths on USAJOBS for more information about various ways you may be eligible to apply! PHS Commissioned Corps Officers interested in performing the duties of this position within the Commissioned Corps may apply online to this announcement.
Candidates will be referred to (CC) personnel and not as candidates for conversion to a permanent career or career-conditional appointment.
NOTE:
It is your responsibility to ensure your responses and appropriate documentation is submitted prior to the closing date.
To verify your application is complete, log into your USAJOBS account, https:
//my.
usajobs.
gov/Account/Login, select the Application Status link and then select the More Information link for this position.
The Details page will display the status of your application, the documentation received and processed, and any correspondence the agency has sent related to this application.
IN DESCRIBING YOUR EXPERIENCE, PLEASE BE CLEAR AND SPECIFIC.
WE WILL NOT MAKE ASSUMPTIONS REGARDING YOUR EXPERIENCE.
Qualifications are based on breadth/level of experience.
In addition to describing duties performed, applicants must provide the exact dates of each period of employment (from MM/YY to MM/YY) and the number of hours worked per week if part time.
As qualification determinations cannot be made when resumes do not include the required information, failure to provide this information may result in disqualification.
Applicants are encouraged to use the USAJOBS Resume Builder to develop their federal resume.
Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.
g.
, Peace Corps, AmeriCorps) and other organizations (e.
g.
, professional; philanthropic; religious; spiritual; community, student, social).
Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment.
You will receive credit for all qualifying experience, including volunteer experience.
You must submit supporting documentation to verify your eligibility to apply for this vacancy.
For most applicants, an SF-50 will be required.
However, if you are applying as a Veteran, individual with a qualifying disability, or a displaced employee, you will be required to provide other supporting documents as applicable.
See the Required Documents section for details.
Be sure that any files you upload as supporting documentation are free of security or compression features which render such documents unreadable to our system.
Education TRANSCRIPTS:
Positions which are scientific or technical in nature often have very specific educational requirements.
You must submit an official transcript, unofficial transcript, or a list including courses, grades earned, completion dates, and quarter and semester hours earned.
If you are using education completed in foreign colleges or universities, see the Foreign Education section below for additional requirements.
Pay careful attention to the Qualifications and Education sections to identify vacancies where a transcript is required.
Even if you hold a similar position or are a current employee, you are not exempt from transcript requirements.
Electronic Transcript Caution:
If you have obtained your transcripts electronically, the file might contain security measures that could prevent our application system from reading the file.
Therefore, you should consider asking the institution to provide the file in a non-secured electronic format.
Alternatively, you could scan or take a photo of the printed copy of the transcript.
If your uploaded transcript cannot be read by our system, you may receive consideration and credit for the information we can access.
See the Application Manager Documentation for tips on submitting your paper-based documents.
FOREIGN EDUCATION Applicants using part, or all of their education completed outside of the U.
S.
to meet the qualification requirements, must have their foreign education evaluated by an accredited organization to ensure that the foreign education is comparable to education received in accredited educational institutions in the U.
S.
We will only accept the completed foreign credential evaluation.
To be acceptable, the foreign credential evaluation must include/describe at a minimum, the following information:
(1) The type of education received by the applicant; (2) The level of education in relation to the U.
S.
education system, and state that its comparability recommendations follow the general guidelines of the International Evaluation Standards Council; (3) The content of the applicant's educational program earned abroad, and the standard obtained; (4) The status of the awarding foreign school's recognition and legitimacy in its home country's education system; and (5) Any other information of interest such as what the evaluation service did to obtain this information, the qualifications of the evaluator, and any indications as to other problems such as forgery.
Note:
Some positions require the completion of specific courses or a specified number of credit hours.
Therefore, the foreign credential evaluation should provide information similar to that of an official transcript, to include a list of the courses taken, quarter and/or semester hours awarded, the cumulative grade point average (GPA), honors received, if any, date degree awarded.
Applicants can request an evaluation from a member organization of one of the two national associations of credential evaluation services listed below:
National Association of Credential Evaluation Services (NACES) Association of International Credentials Evaluators (AICE) Credential evaluations are not free, and applicants are responsible for the cost of the selected service.
For more information about this requirement, please visit the U.
S.
Department of Education website for Foreign Education Evaluation Additional Information For some advertisements, the Food& Drug Administration receives hundreds, even thousands, of applications from job-seekers.
Because of this high level of interest, FDA reserves the option of setting an application number limit.
When an application limit is set, USAJOBS will close the vacancy at 11:
59 pm Eastern Time on either:
(A) the day the limit is reached, -OR- (B) the pre-defined closing date of 07/25/2023, whichever comes first.
If the limit is reached before 11:
59 pm ET, all applications in excess of the limit will continue to be accepted until 11:
59 pm ET.
The application limit for this advertisement, if applicable, is:
100 For more information about announcement closing, see:
https:
//www.
usajobs.
gov/Help/faq/job-announcement/expiration/ ADDITIONAL CONDITIONS OF EMPLOYMENT THAT MAY BE REQUIRED Pre-employment physical:
No Drug testing:
No License:
No Mobility agreement:
No Immunization:
No Bargaining Unit:
No Incentives may be authorized; however, this is contingent upon funds availability.
If authorized, certain incentives will require you to sign a service agreement to remain in the Federal government for a period of up to 3 years.
Note:
This statement does not imply nor guarantee an incentive will be offered and paid.
Incentives include the following:
moving expenses, recruitment or relocation incentive; student loan repayment, superior qualifications appointment, creditable service for annual leave for prior non-federal work experience or prior uniformed military service, etc.
Special Appointing Authorities:
If you are applying to this announcement based a special eligibility, such as those for people with disabilities, veterans (or military spouses), or displaced employees under a career transition program, please pay careful attention to the Required Documents section for details on application requirements for each eligibility path, to include supporting document requirements.
All requirements must be met by the closing date of this announcement (07/25/2023 ); only education and experience gained by this date will be considered.
You must continue to meet all requirements throughout the entire hiring process.
This position may require financial disclosure reporting and will be subject to FDA's prohibited financial interest regulation.
If you are hired, you may be required to divest of certain financial interests.
You are advised to seek additional information on this requirement from the hiring official before accepting any job offers.
For more information please visit the FDA Ethics web page:
https:
//www.
fda.
gov/about-fda/jobs-and-training-fda/ethics.
All requirements must be met by the closing date of this announcement (07/25/2023).
You must continue to meet all requirements throughout the entire hiring process.
Recommended Skills Technical Support Desktop Support Computer Hardware Help Desk Support Microsoft Windows Xp Peripheral Estimated Salary: $20 to $28 per hour based on qualifications.
|
|
 | |
